Shaw-Jen Chang


Shaw-Jen Chang
Vice President, Information Technology,Cisco Systems


Since joining Cisco Systems in 1994, Shaw-Jen Chang served in multiple Information Technology (IT) leadership roles, gaining a reputation as a transformational IT leader who drives business innovation. As the Vice President of IT, Infrastructure Delivery and Operations, Chang fundamentally changed Cisco’s infrastructure operations by introducing autonomic capabilities, reducing unplanned downtime by an unprecedented 91%. He drove the adoption of the Agile methodology across all of IT and established the Continuous Delivery service at Cisco, increasing delivered capabilities by 97%. 

Prior to this role, Chang managed the Data Center (DC) and Platform Services organization. This team drove technology innovation in emerging areas, such as DC virtualization and cloud computing. Through Chang’s leadership, they reached their virtualization goal of 85% in new data centers. He was the executive owner for the Cisco IT Elastic Infrastructure Services (CITEIS), a cloud architecture that employees use to self-provision end-to-end infrastructure, reducing our time to capability from 45 days to as little as 8 minutes. 

Chang established Cisco’s Global Data Center strategy, which was crucial as we operationalized our infrastructure services, essential to Cisco’s future growth and continued market leadership. The execution of this strategy reduced Cisco’s total cost of ownership for both infrastructure and platform components by 70%. Chang has a proven track record for identifying market transitions and driving innovative change within IT to ensure Cisco’s competitive advantage. 

In addition to his vast responsibilities within Cisco’s IT organization, Shaw-Jen is actively involved in many groups addressing social responsibility. With great pride, Shaw-Jen provides executive support for the Cisco Asian Affinity Network (CAAN), which works to attract the best outside talent, develop internal talent and create enterprise-wide networking opportunities. Shaw-Jen recently served as a judge in a CAAN sponsored event for economically disadvantaged middle school students to inspire and build awareness of STEM education. 

Although Shaw-Jen is now a Vice President at the largest networking company in the world, he came from humble beginnings. Shaw-Jen grew up in a small village in Taiwan, where many of the children did not have the opportunity to receive a formal education. His parents sent him to school in the city when he was 12 years old because they wanted him to have the best education possible. Shaw-Jen’s pursuit of higher education eventually brought him to the United States. He received a BS degree in Electrical Engineering from National Cheng Kung University of Taiwan, an M.S. degree from Oklahoma State University and a Ph.D. in Computer Engineering from Rensselaer Polytechnic Institute.